Aivos – Order Lifecycle Automation
Aivos automates the entire order lifecycle across chat, voice, and WhatsApp — from placement to tracking, returns, refunds, and post-order support — so your teams can scale without scaling headcount.
support load reduction
Up to 60%
channel coverage
Chat + Voice + WA
secure transactions
PCI-ready
Overview
Aivos automates the entire order lifecycle across chat, voice, and WhatsApp — from order placement to tracking, returns, refunds, and post-order support — so customers get instant answers and teams handle fewer tickets.
Omnichannel order flows
Chat, Voice & WhatsApp in sync
End-to-end automation
Place, track, return & refund
Real-world impact
- Reduces customer support tickets by up to 60%
- Improves order resolution time with instant self-service
- Increases CSAT with faster, consistent order updates
Built for scale.
Omnichannel by default.
Ready for real orders.
Aivos automates the complete order lifecycle across chat, voice, and WhatsApp — from order placement to tracking, returns, refunds, and post-order support — so operations scale without scaling headcount.
Order Placement
Let customers place orders instantly across chat, voice, and WhatsApp.
Live Order Tracking
Provide real-time delivery updates and order status automatically.
Returns & Refunds
Automate return requests, approvals, and refund status updates.
Operational Impact
Reduce support tickets and improve CSAT with instant self-service flows.
No more manual order follow-ups & support overload
Aivos automates customer order journeys end-to-end across chat, voice, and WhatsApp — reducing repetitive tickets and speeding up resolution.
- browse + add to cart
- Order placement
- status + ETA updates
- Order tracking
- initiate + approve
- Returns & refunds
- order issues + support
- Post-order support
Frequently asked questions
Have questions about Aivos or rolling out order automation across chat, voice, and WhatsApp? Our team will help you plan your deployment.
- Can Aivos integrate with my e-commerce platform?
- Yes. Aivos integrates with popular e-commerce platforms, OMS, WMS, CRMs, and custom backends using APIs and webhooks.
- Is customer and order data stored securely?
- Yes. All order data and conversations are encrypted in transit and at rest with role-based access controls and audit logs.
- Can Aivos automate returns and refunds?
- Yes. Customers can initiate returns, check eligibility, and track refunds automatically across supported channels.
- Does Aivos support WhatsApp and voice?
- Yes. Aivos works across web chat, WhatsApp, and voice channels for a consistent omnichannel experience.
- Is Aivos available on cloud and on-premise?
- Yes. Deploy Aivos on cloud, on-premise, or hybrid environments based on your compliance needs.
- Can Aivos scale for high order volumes?
- Absolutely. Aivos is built to handle peak traffic during sales, festivals, and flash campaigns without performance drops.