NBFC automated EMI reminders across WhatsApp and voice channels, reducing manual operations and improving repayment efficiency at scale.

Problem

Manual EMI reminder calls were slow, expensive, and inconsistent, leading to delayed payments and high operational costs.

Solution

Eurys deployed automated WhatsApp reminders and outbound voice calling workflows, integrated with loan management systems for real-time schedules and customer updates.

Impact

• 31% increase in on-time EMI payments
• 60% reduction in customer service workload
• End-to-end audit trail and compliance logging enabled

A leading hospital network automated appointment scheduling with AI, reducing wait times and improving patient access to care across channels.

Problem

Patients faced long call waiting times to book doctor appointments, creating delays and high pressure on call center teams.

Solution

Eurys deployed an AI triage chatbot with automated appointment scheduling workflows, integrated with hospital management systems and calendars.

Impact

• 92% of appointments booked automatically
• 70% reduction in call center workload
• Faster patient access and improved care experience

A leading university automated admission-related queries with a multilingual AI assistant, reducing call center pressure and improving student engagement.

Problem

During admissions season, the university faced a heavy influx of student queries about courses, fees, and application status—overloading support teams.

Solution

Eurys deployed a multilingual chatbot to provide course information, fee details, and real-time application form tracking across web and messaging channels.

Impact

• 65% reduction in admission-related calls
• Scalable support during peak admission periods
• Improved student satisfaction and faster query resolution

A leading e-commerce brand automated order tracking and returns with AI, reducing support load and delivering instant customer responses at scale.

Problem

The support team received thousands of order tracking and return-related calls daily, leading to long wait times and high operational costs.

Solution

Eurys deployed WhatsApp and voicebots to provide real-time order status updates and automated return initiation, integrated with order management systems.

Impact

• 82% of queries handled automatically
• Customer wait time reduced to under 10 seconds
• Significant reduction in support workload and faster resolution times

A leading telecom provider digitized SIM activation and KYC workflows using AI, enabling faster onboarding and eliminating manual verification delays.

Problem

Manual identity verification caused long delays in SIM activation, impacting customer experience and increasing operational overhead.

Solution

Eurys deployed an AI-powered KYC engine with an automated onboarding bot, enabling document verification, customer validation, and real-time activation workflows.

Impact

• 100% digital onboarding process
• Activation time reduced from 2 hours to 10 minutes
• Faster customer acquisition and reduced manual processing costs