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Conversational AI at work, across government, healthcare & enterprise

From a national legal aid helpline to hospital appointment booking and HR support for 15,000+ employees — how organizations are using voice, chat and WhatsApp AI to close the gap between citizens, customers and services.

11Deployments featured
10+Languages supported
18M+Calls handled / year (Maryland)
4,200+Daily appointments (AIIMS)
MoJS

Ministry of Jal Shakti

SBM Academy training helpline
Government
Problem

Sanitation workers, officials and volunteers completing SBM Academy training could only reach it by phone — with no accessible option for hearing-impaired users, no real-time profile or certificate access, and no live record of qualified manpower.

Solution

SBM Academy on WhatsApp, in Hindi and English, with language switching across IVRS and WhatsApp, direct certificate downloads, WhatsApp completion reminders, and a real-time database of qualified staff — plus visual content, a score meter, two-way video/audio and profile updates.

Hindi + EnglishLanguage support
Real-timeCertificate download
BoI

Bureau of Immigration

Indian e-Visa helpdesk
Government
Problem

Foreign nationals applying for an Indian e-visa needed a reliable way to check application status, understand the travel process and confirm eligibility — across languages, without losing progress if a call dropped.

Solution

An omni-channel helpdesk spanning call, WhatsApp, chatbot and email in 5 international languages, with live agent transfer at any point and automatic call restart within 15 minutes of a disconnection. FRRO services were integrated onto the platform in 2025.

5International languages
15 minAuto call-restart window
KEA

Karnataka Examination Authority

Student query chatbot
Government
Problem

Students needed fast, reliable answers on admissions, exam schedules, cutoff ranks and counseling — more volume than KEA staff could field individually.

Solution

The KEA Chatbot, an AI-powered virtual assistant giving instant answers on admissions, announcements and cutoff ranks, plus open-ended Q&A grounded directly in the official information brochure.

InstantAdmissions & cutoff answers
Open-endedBrochure-grounded Q&A
TVS

TVS Credit

Automated HR tech platform
BFSI
Problem

15,000+ employees at this NBFC were manually emailing and raising tickets for everyday HR questions in up to 7 languages, straining the HR team's response times.

Solution

A WhatsApp and Voice Bot platform integrated with HRMS, giving employees real-time personal HR information and documentation over WhatsApp — including vaccination certificate uploads — with automated query resolution.

15,000+Employees served
2,500Queries handled / day
3xFaster time savings
GSK

GSK Consumer Healthcare

Trainer on Call — field force voice trainer
Enterprise
Problem

7,500+ field sales reps across India needed continuous training on pricing, product range and go-to-market strategy, but couldn't be pulled into classrooms while on the road — especially in low-bandwidth rural markets.

Solution

An NLP-based voice trainer delivering on-demand training over telephony and WhatsApp, 24x7, in 10+ languages across 2,000+ subjects — with adaptive, call-based assessments and no classroom dependency.

800%+Growth in self-learning
10,000Training engagements / day
2,000+Subjects covered
UL

Unilever India

Voice + video learning management system
Enterprise
Problem

18,000+ FMCG field sales reps needed ongoing training on pricing and go-to-market practices without taking them off the road for classroom sessions.

Solution

A voice + video self-learning portal delivering NLP-based training in 10+ languages, with the system intervening to keep field reps focused and adaptive, call-based assessments scheduling follow-up.

18,000+Field reps
200%+Growth in self-learning
6,000Engagements / day
CHO

Canara HSBC OBC Life Insurance

Automated customer query platform
BFSI
Problem

This 2M+ customer insurer needed a reliable way to handle high volumes of policy-servicing requests — RTO and bank account updates among them — without long resolution times.

Solution

An automated voice-bot platform covering 6+ processes and 30+ FAQs, with automatic callback on missed calls and real-time documentation delivered over WhatsApp.

2M+Customers served
2xFaster turnaround
24 hrsCut from resolution time
SCI

Supreme Court of India

NALSA legal aid helpline
Government
Problem

Marginalized communities across India, especially in underserved districts, faced real barriers to accessing legal aid and guidance.

Solution

A NALSA-led IVR legal aid helpline spanning 703 districts in 10 Indian languages, routing callers to SLSA/DLSA resources with SMS updates at each stage — since enhanced with AI-powered intent recognition for more personalized responses.

703Districts covered
10Indian languages
1,800+DLSA integrations
AIIMS

AIIMS

Automated AI appointment system
Healthcare
Problem

One of India's largest medical institutions was facing overwhelming OPD and telephonic queues for appointment booking.

Solution

An AI conversational IVR that books appointments from a spoken UHID and department (or symptoms), integrated directly with the Hospital Management System for live scheduling, SMS confirmation and reminder calls.

4,200+Appointments / day
90%Automated capture
1M+Calls handled
CTS

Cognizant

Bot-to-bot outbound call center
Enterprise
Problem

Agents at this ITES call center were spending hours navigating insurance payers' complex IVR trees and long hold times just to resolve healthcare claims — driving up cost, attrition and required headcount.

Solution

A bot-to-bot power dialer that calls payers, enters authentication and claim details, waits on hold, and hands off to a human agent only once a live payer representative is on the line.

3,000Calls / day
45%Efficiency gain
60%Lower operating cost
MD

Government of Maryland

Electronic Visit Verification (EVV)
Global
Problem

Under the 21st Century Cures Act, Maryland needed a compliant way to electronically verify home-based Medicaid personal care and home health visits — across multiple programs — at 24x7 scale, or risk losing federal Medicaid matching funds.

Solution

A toll-free IVR voicebot handling clock-in/clock-out visit verification and eligibility checks, integrated with Maryland's MMIS for patient data and a purpose-built business-rule engine — covering DDA, Community First Choice and Autism waiver services.

18M+Calls / year
24x7Availability
<750Concurrent call capacity

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