CLIENT- CESC KOLKATA

CONVERSATIONAL BOT

Requirement for conversational bot integrated with ERP to address consumer’s queries.

Solution

Eury’s virtual assistance that comes with natural language processing and understanding in 3 Indian languages NLP and NLU based conversational systems to address FAQ's and transfer of call in real-time basis. With Eury’s virtual assistance helps to know your customers better in optimize cost get customer service 24 X 7 with improved customer satisfaction.

Benefits

  • Cost optimized
  • Provide improved customer satisfaction
  • Can understand 3 Indian languages
  • Customer service 24 X 7