Solution
A bot to bot interaction offers higher productivity to US healthcare providers All required information to qualify the user will be given by bot to other bot/ system. The entire call is being recorded, the machine talks respectively with machine record, transcribe final output. With that bots can answer customer’s calls faster. Agents do not need to spend time on repetitive questions and with that there will be an increase in overall productivity.Benefits
- Customers get answers faster.
- Agents spend less time on repetitive questions
- Bots can aid in personalization
- Bots work on multiple channels
- With AI, Chatbot's will only get smarter